Return and Refund Policy

Returns Overview

Return Window: 30 days after delivery.
Refund Processing: Within 14 business days after approval.
Restocking Fee: None.
Return Shipping: Paid by the customer.

Return Eligibility

Alvira Store accepts return requests submitted within 30 days after an order has been delivered.

To be eligible for a standard return, an item should remain unused and be returned with its original packaging and any accompanying components. Please take care when handling decorative items and preparing them for return.

Return requests made after the 30 day period cannot be processed under our standard return window.

How to Request a Return

To begin a return, contact our customer service team at support@alvirastore.com.

Include your order number, the item you wish to return, and a brief explanation of your request.

Our team will review the information and provide the relevant instructions for returning your item. Please wait for these instructions before arranging the return shipment.

Preparing Your Return

When sending an item back, package it carefully to reduce the risk of damage during transportation.

Where available, use the original packaging and protective materials. Decorative items may require particular attention to prevent movement inside the parcel.

We recommend using a shipping service that provides tracking so you can monitor the return shipment.

Return Shipping Costs

Customers are responsible for the cost of return shipping. Alvira Store does not cover or reimburse standard return shipping charges.

Keep your shipment tracking information and proof of postage until the returned item has reached us and its condition has been assessed.

Refund Processing

Once your returned item has arrived, it will be reviewed to confirm that it meets the applicable return conditions.

Approved refunds will be credited to the payment method used for the original purchase within 14 business days of the approval date.

Alvira Store does not charge a restocking fee.

If you have not received your approved refund within the stated processing period, please contact customer service with your order information.

Exchanges

If you would like to request an exchange, contact our customer service team within the 30 day return window.

We will review your request and explain the available options. Exchange arrangements depend on the circumstances of the request and the availability of the requested item.

Order Cancellation

For order cancellation requests, please get in touch with us as soon as possible.

An order may be canceled before processing or dispatch has commenced. Cancellations are no longer available once preparation of an order is underway or the parcel has been shipped.

After delivery, the applicable return procedure must be followed.